Terms and conditions

Shipping Policy

Estimated shipping delivery times:

From your order being sent, to the arrival of your package, you should estimate around three weeks.

If a birthday or special occasion is coming up, in less than three weeks, don’t risk it.

The fulfilment of your order, when it leaves the depot, is 2-7 working days. Which is 2 – 10 days including weekends. Then your postage will be around a week. So it can be a bit quicker than the three week estimate.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

If your order didn’t end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at info@thedandydons.com noting your order number. We’ll see what can be done.

Returns policy

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!

Wrong size:

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

If you’d like a different size, and you received the size you ordered then unfortunately it cannot be changed.

Any other issues or questions in advance contact us at info@thedandydons.com.